Get in touch
Edwina — founder, Alina Beauty
Edwina here. I read and reply to every message myself — usually within 24 hours, often much faster.
The fastest way to reach me
hello@alinabeauty.com.au
For order issues, product questions, returns, creator program applications, press inquiries, or just to say hi — this is the inbox. I aim to respond within 24 hours. If you don't hear back within 48, please check your spam folder before sending again.
Email meWhat can I help with?
Order issues
Tracking, damaged products, refunds. Email me with your order number and I'll handle it within 24 hours.
Product questions
Not sure if a product fits your skin type? Email me — I'll give you a personal recommendation.
Creator partnerships
Interested in the creator program? Read the details on the Creator Program page, then email to apply.
Press & media
Working on a story or feature? Email me with your outlet, deadline, and what you need.
When you'll hear back
- Email response: within 24 hours, Monday to Friday
- Weekend emails: replied to Monday morning
- Order issues: prioritised, usually under 4 hours during business hours
- Creator and press inquiries: within 5 business days
Thanks for being here.
Whether you're ordering, asking, or just looking — I'm glad you stopped by.
— Edwina