Refund policy
We back everything we sell with the Alina Promise: a 60-day money-back guarantee.
Give your products a proper go. If your skin doesn't feel better within 60 days of delivery, email us at hello@alinabeauty.com.au and we will refund your order or swap it for something that suits your skin better. No forms, no return-shipping games, no fuss. Edwina personally replies within 24 hours.
How it works:
- Email hello@alinabeauty.com.au with your order number and a line or two about what didn't work.
- We will reply within 24 hours with your refund or swap sorted. If we need the product back, we will send you the return address and a prepaid label.
- Refunds go to your original payment method. Please allow up to 10 business days for your bank to process it.
Faulty, damaged or incorrect items: we replace or refund these immediately, at any time. Photograph the issue and email us.
Subscriptions: you can skip, pause or cancel your subscription at any time from your account, or by emailing us. The 60-day guarantee applies to every subscription box, just like one-time orders.
Change of mind on unopened items: covered by the same 60-day promise.
Nothing in this policy limits your rights under Australian Consumer Law.